Conflict of Interest Policy (Summary)

1. What Is a Conflict of Interest?

A conflict of interest occurs when a staff member’s personal interests, relationships, or other roles could influence, or appear to influence, their professional judgement or decisions about your supports.

Examples include:

• Recommending a service or product that personally benefits a staff member
• Favouring one participant over another due to personal relationships
• Sharing confidential information for personal gain

2. Our Commitment

We ensure that:

• Participants are free to choose their providers, supports, and service options
• All decisions are made in the best interests of participants
• Staff disclose and manage any potential conflicts immediately
• Our operations remain transparent and accountable

3. How We Manage Conflicts

When a conflict (actual or potential) is identified:

1. It is recorded and assessed by management.
2. A plan is developed to mitigate or remove the conflict.
3. The participant involved is informed and supported to make their own choices.
4. If necessary, services are adjusted to ensure impartiality.

We also provide regular staff training to help team members recognise and handle conflicts appropriately.

4. Participant Rights

You have the right to:

• Know about any potential conflict of interest that may affect you
• Choose who provides your supports
• Raise a concern or complaint if you feel a decision has not been made fairly

You can contact Diverge Supports at any time with questions or concerns about impartiality in your care.

Email: admin@diverge.care

Phone: 0488 885 005

Website: www.diverge.care

5. Continuous Transparency

We are committed to maintaining a culture of openness and integrity.

Managing conflicts of interest protects your rights, promotes trust, and ensures our services remain person-centred and ethical at all times.