Privacy Policy

1. What information we collect

We may collect the following types of personal information:

Personal details

• Your name, address, phone number, and email address
• Date of birth and gender

Health and support information

• Information related to your health, wellbeing, disability, or support needs
• Information relevant to NDIS plans, funding, or goals

Administrative and payment information

• Billing details, bank account information, or NDIS participant number
• Emergency contact details and support coordinator information

Website and communication data

• IP address, browser type, and website usage data (via cookies or analytics tools)
• Any messages, forms, or inquiries submitted through our website or social media

2. How we collect your information

We collect personal information in several ways, including:

• Directly from you (e.g., forms, phone calls, emails, meetings)
• Through our website or online forms
• From authorised representatives (such as your support coordinator, family member, or healthcare provider)
• From NDIS systems or third parties when you have provided consent

3. How we use your information

We collect and use personal information to:

• Provide personalised care and support services
• Develop and manage your individual support plan
• Communicate with you and your authorised representatives
• Meet our legal, regulatory, and NDIS reporting obligations
• Process invoices and payments
• Improve our services and website experience

We will only use your personal information for the purpose for which it was collected, unless you have consented to another use or it is required by law.

4. Disclosure of information

We may share your personal information with:

• Your nominated support coordinator or plan manager
• Healthcare and allied health professionals involved in your care
• Government agencies or the NDIS where required
• Our staff, contractors, or service providers who assist us in delivering care or managing our systems
• Legal or regulatory bodies, where disclosure is required by law

We take reasonable steps to ensure that anyone we share your information with handles it in accordance with privacy obligations.

5. Data storage and security

Your personal information is stored securely in electronic or paper form.

We use industry-standard safeguards to protect your data from loss, misuse, unauthorised access, or disclosure.

If your information is stored electronically, it is held on secure servers with restricted access and password protection.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Accessing and correcting your information

You have the right to:

• Access the personal information we hold about you
• Request correction or updates if you believe the information is inaccurate or incomplete

To make a request, please contact us using the details below. We may require identification before releasing information.

7. Website and cookies

Our website may use cookies and analytics tools (such as Google Analytics) to improve functionality and user experience.

Cookies do not identify you personally but help us understand how visitors use our site. You can disable cookies in your browser settings if you prefer.

8. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The updated version will be published on our website with the date of revision.