From meal preparation to tidying up, we work alongside you, not instead of you, so you can stay involved in the routines that matter to you.

MS is a complex neurological condition, and not all healthcare providers have the experience or knowledge to manage its varied symptoms. When choosing a provider, look for:

• MS Nursing Support – nurses with expertise in symptom management, treatment planning, and coordination with your neurologist.

• Physiotherapy & Exercise Programs – programs that focus on mobility, strength, balance, and spasticity management. This includes land-based physiotherapy and hydrotherapy, which can reduce fatigue and improve flexibility.

• Occupational Therapy (OT) – helps with daily living, adaptive strategies, assistive technology, and home modifications to maintain independence.

• Support Coordination – experienced coordinators can help you navigate services, connect with providers, and implement your NDIS plan effectively.

Providers who specialise in MS understand the unpredictability of the condition and can adjust care plans as symptoms change.

Personalised Care Plans

No two people with MS experience the same symptoms, so care should always be tailored to your needs and goals. A strong provider will:

• Conduct a comprehensive assessment of your physical, cognitive, and emotional needs.

• Work with you to set realistic, achievable goals, whether that’s improving mobility, managing fatigue, or maintaining social participation.

• Adjust your care plan as your symptoms evolve, particularly during relapses or periods of increased fatigue.

Personalised plans ensure you are not just receiving standard care, but care that supports your independence, wellbeing, and lifestyle. 

Comprehensive and Holistic Services

MS impacts more than physical function, it can affect cognition, emotional health, social engagement, and daily living activities. Look for providers who offer:

• Cognitive support – strategies, therapy, or tools to help with memory, attention, and processing.

• Emotional wellbeing support – access to counselling, peer support groups, or lifestyle coaching.

• Daily living assistance – help with personal care, household tasks, and meal preparation when fatigue or mobility challenges interfere.

• Social inclusion programs – opportunities to participate in community activities, education, or volunteering, which support mental health and quality of life.

A provider with a holistic approach ensures that all aspects of living with MS are addressed, not just the physical symptoms.

Accessibility and Flexibility

Living with MS often requires flexibility due to fluctuating symptoms. Consider providers who offer:

• Telehealth services – remote consultations with neurologists, physiotherapists, or occupational therapists, particularly useful for those in regional areas.

• Flexible scheduling – appointments that can accommodate days with higher fatigue or mobility challenges.

• Home visits or community outreach – so support is accessible even when travel is difficult.

Support with NDIS Planning

If you are eligible for the National Disability Insurance Scheme (NDIS), choosing a provider experienced in MS can make the planning process smoother. A knowledgeable provider can:

• Help prepare for NDIS planning meetings.

• Support goal setting and evidence gathering to justify necessary supports.

• Connect you to services included in your plan, such as physiotherapy, OT, mobility aids, personal care, and community participation.

• Adjust your plan if your needs change over time, including during relapses or symptom progression.

This ensures you receive reasonable and necessary supports that make a real difference in daily living. 

Reputation, Reviews, and References

Finally, consider the provider’s reputation:

• Client testimonials and case studies – do clients report improved independence and quality of life?

• Experience in managing complex MS cases – particularly those with multiple or severe symptoms.

• Accreditation and compliance – ensure the provider meets NDIS quality standards.

Choosing a provider with a strong reputation gives confidence that you are in safe, competent hands.

Selecting the right MS care provider is about more than ticking boxes, it’s about finding a partner who understands your unique needs, supports your goals, and adapts care as your condition evolves. Key factors include:

• Specialised MS expertise

• Personalised care plans

• Holistic services covering physical, cognitive, and emotional wellbeing

• Accessibility and flexibility for fluctuating symptoms

• Support with NDIS planning

• Positive reputation and proven results